Troubleshooting your Furby

Eric December 26, 2012 346

How do I reset my Furby?!?

I’m hearing from a lot of people that some of the new Furbies have a case of narcolepsy (aka they wont stay awake).   Rather than have everyone read through ideas in the comments of other posts, I want to list everything here in one post for you.   Hopefully some of you will get your little critters running again!


Your Furby keeps going to sleep.  Your Furby’s eyes light up but he does not respond.  Your Furby makes a buzzing noise.  Your Furby seems to be DOA and wont come on at all.  There are several scenarios and unfortunately only a few possibilities.  Lets go over them:


1.  Make sure good, fresh batteries are installed and that they are all installed correctly (all pointing the right directions as illustrated in the battery compartment)

2.  Remove the base of your Furby and push the “refresh button” for 2 seconds, then replace the base. This will reset the hardware while retaining all of Furby’s personality.

3. If step two does not work, you may want to return or exchange your Furby where you purchased it (you can do this even if you bought it on eBay).

4. Last ditch effort, call Hasbro Customer service at: 1-800-327-8264 or in the UK the number is: 00800 22 42 72 76

Step two is said to work most of the time, hopefully it will work for you!

Image Courtesy of Hasbro



  1. Jessica December 27, 2012 at 1:22 am - Reply

    The video worked great! Thank you for posting. I could not find the reset button and my little girl was very upset! Thanks again!

    • Natalia July 24, 2013 at 1:12 pm - Reply

      Hi I brought my furby a month ago and it Didn’t give me any problem until today I woke him up and started to talk to him I also fed hime a lot but somehow after 5 minutes it went crazy and the next thing you know he blacked out I restarted him many a times but after some minutes it would die again please reply as fast as possible I miss playing with my dear furby

      • Eric
        admin July 24, 2013 at 11:43 pm - Reply

        Hi Natalia, it sounds like his batteries are getting weak. Have you tried replacing them?

        • Daniela November 16, 2013 at 9:38 am - Reply

          Dear Admin,
          We’re an American couple who live in Denmark/Scandinavia. We,my hubby & I,bought a Furby just 9 days ago for our 9 yo-daughter and she was in 7th’heaven!!…It helped her sleep at night etc,it was THE best toy we’ve ever bought her! We found out by checking out diff.YouTube vids.,that “it” has like 3/maybe 4?, personalities,the “baby” that you get by petting it gently on it’s head,the “valley-girl” that you get by playing music & talking a lot,and the “devil” that you ‘conjure’ by pulling it’s tail/turning it up side down and/or over-feeding it. Our daughter is only 9,so we prefer the “baby-version” and kept it that way. BUT,yesterday something really weird happened, kept falling asleep. We’ve done everything to save the situation,from clicking the reset-button 2.sec.multiple times till changing batteries,(Duracel),but it won’t wake up or it wilk only stay awake for max.10 seconds! Our girl is DEVASTATED-..we can’t stand watching her cry no more,pls.,what are we gonna do? Should we call the England or US? We’ll stay in Denmark for yet another year before returning to the states.
          Why does these 2012-Furbies have this flaw? What should we do please? Our daughters heart is broken, us. Thank you so much in advance,Mrs.&Mr.Schulz.

          • Eric
            admin November 21, 2013 at 4:06 am -

            Hi Daniela! I’m sorry to hear your little one is upset! If you’ve tried the reset procedure and placed fresh batteries in your Furby and it still falls asleep, then you should call Hasbro (Probably in England first), if you dont have luck there, call the American one too. Or, if you still have the receipt can you exchange it where your husband purchased it?

        • Sue January 3, 2014 at 1:57 pm - Reply

          Hi Admin! It’s sue here
          I have 2(two)furbys my Boom Furby has a problem It changed
          And now it is to to to to to to happy to make a new FIREND can you help me cam it down?

        • Furbyfan July 29, 2014 at 10:05 pm - Reply

          I have a problem with the Furby Boom app, and I was wondering if anyone could help me. Today, I was playing music for my Furby, and eventually it went to sleep. That isn’t the problem. When I woke it up, it’s personality had changed. That’s not a real problem either. So I logged into the Furby Boom app to use the Voice Changer, but of course the tutorial had other ideas. When I hatched an egg, the carton, which used to have 7 eggs in it, was empty! When I fed my new Furbling, all the extra food I purchased for it was gone! And fianlly, when my Furbling went to the city, THAT WAS EMPTY TOO! My Furby’s new personality reset the app, and I’m really upset!

  2. Eric
    admin December 27, 2012 at 2:47 am - Reply

    Great! Glad to help! :o)

  3. philip knab December 27, 2012 at 3:49 am - Reply

    Dang tryed it but furby just resets and falls a sleep a few minutes later….

  4. Dominic December 27, 2012 at 4:11 am - Reply

    Worked like a Charm! Thanks so much!

  5. Cynthia December 27, 2012 at 8:13 pm - Reply

    Thank you so much for the help. 🙂

  6. Rita December 28, 2012 at 4:30 am - Reply

    Tried resetting and new batteries. VERY dissapointing as everywhere seams to be sold out. Trashing the house trying to find receipt. Hope others are more successful.

  7. Daylon December 28, 2012 at 4:50 am - Reply

    I followed the instructions in the video, and it worked. However, the Furby did it again about five minutes later. I’m not sure if its the batteries, but these batteries have only been in it for 24 hours. I hope these things don’t suck down battery power that quickly.

  8. Nancy December 28, 2012 at 6:06 pm - Reply

    Thank you sooooo much for posting this! My daughter got one from Santa 🙂 and it just stopped working yesterday for no reason. She was soooooo sad. We followed your instructions and it came back to life! You’ve made a little girl verrrrryyyy happy! Thank you!

  9. Elaine December 28, 2012 at 9:50 pm - Reply

    Bought the new furby for my daughter for Xmas. I had nothing to compare it too so did not realise it was not working properly. The furby wakes up when you turn it upside down but only stays awake for approx one minute. It doesn’t move it’s ears and mouth orbits body and will not interact with the iPod app. I have tried new batteries and a reset. I bought it months ago and put it away for Xmas and am unsure whether I still have the receipt. Have you anything else I can try to get it working properly. Thanks

  10. Amber December 28, 2012 at 11:16 pm - Reply

    Thanks! Worked great!

  11. Eric
    admin December 29, 2012 at 12:52 am - Reply

    If you’ve checked batteries and performed the “reset” a couple times, It’s definitely time to return/exchange it. If you don’t have the receipt or packaging Give Hasbro customer service a call, hopefully they will make things right for you. There are apparently a bad batch out there that are causing people a lot of problems.

  12. Elaine December 29, 2012 at 11:14 am - Reply

    Thanks for your help.

  13. Bob January 3, 2013 at 10:38 am - Reply

    Bought 2 furbies for the grandkids Christmas…both died!
    Found this site and both now resuscitated, alive and kicking!

    Thank You from a happy grandad.

  14. amelias bebe January 4, 2013 at 4:20 am - Reply

    Thanks a bunch this worked great you are the only person we found with help

  15. Taytaysky January 5, 2013 at 8:37 pm - Reply

    I did it but ten minutes later it shut off while talking and I did the things you said again but no luck. I tried batteries but there anything else I can do besides returning/exchanging him?

    PS I here a weird whistle ing high pitched noise coming from him. Is that a problem? Please answer right away.

  16. Adrian January 7, 2013 at 10:19 pm - Reply

    Awesome. Thanks for the help!

  17. Denise January 8, 2013 at 11:19 am - Reply

    Worked a treat 🙂 Thanks very much.

  18. Kelly January 10, 2013 at 5:35 pm - Reply

    Thank you so much for posting the video. I was looking all over for that reset button!!

  19. Patrice White January 10, 2013 at 10:35 pm - Reply

    Help! My sons Furby is talking and lighting up, but, won’t move. Reset him and changed batteries, what can be wrong?

    • Eric
      admin January 10, 2013 at 11:41 pm - Reply

      Hi Patrice, I’ve heard of this happening to the old Furbies but this is the first I’ve heard for the new ones. The old models would sometimes freeze up (aka the motor would lock up). This required taking the skin off and disassembling the Furby, turning the motor with a screw driver until it “un-stuck” and then putting it all back together. I don’t think I’d try this unless you have no other option (exchange it where you bought it, call Hasbro support and see if they will send you a new one etc). If nothing else pans out, its the only option I’m finding online. If you’re desperate, Watch THIS VIDEO to see how it was done on the old Furby.

      • Leanne January 16, 2013 at 6:31 pm - Reply

        Same problem: talking but not moving. Daughter received Furby for Xmas from her grandpa, loves it, but asking me if it’s dying. I changed batteries and reset (for the record, 4th battery change since Dec 25) but no movement and Furby chats for a few seconds then goes back to sleep.
        Obviously we don’t have a receipt but it was purchased from Indigo/Chapters. Should I exchange it there?

    • dennis January 13, 2013 at 1:10 pm - Reply

      I have the same problem. I bought the furby last December 5 2012. Furby was working fine for a month until this morning. It was acting weird so I changed the battery. After replacing the battery and pressing the reset button, furby lights up and talks but not moving.

  20. tex January 11, 2013 at 6:56 am - Reply

    Brilliant! You are a life saver! We gave it to some toddlers to play with and it just stopped completely. Luckily your video got it to work again. It does have a little rattling sound inside it now but at least its working 🙂

  21. neil January 14, 2013 at 8:35 pm - Reply

    hi, after replacing batteries for the first time and resetting furby is now falling asleep with her eyes half open, everything else seems to be working fine but a bit freaky for my daughter.

    any ideas, google searching not helping 🙁

    as she is falling asleep, with the snoring and all, the eyes do shut fully.

  22. patty January 14, 2013 at 11:26 pm - Reply

    thank you so so much!!! I thought we were out of $$….the reset button was a big mystery

  23. Amber January 15, 2013 at 12:16 am - Reply

    Thank you so much! You are a life saver!! I never would’ve found that darn reset button!! It worked great!! Awesome!

  24. Kate January 15, 2013 at 9:31 am - Reply

    Thanks for this – was all set to return the item when I found your post. Thankfully (for my daughter – not me??) the thing is working again!

  25. Lindi January 16, 2013 at 2:43 pm - Reply

    Just wanted to comment that our yellow furby didn’t work after all the resetting and changing batteries. It just kept falling asleep, and when it was awake, you could hear it, but it didn’t move its mouth our ears. I figured since I didn’t have the receipt I was out $50. But, thanks for providing the number for customer service! I called and they are sending me a postage label so I can mail the furby to them and they will send me a new one. The rep said it won’t likely be the same color, but that’s okay with us.

  26. Angela January 21, 2013 at 4:20 am - Reply

    Thank you my twin daughters got two for Christmas this year. They worked great until the batteries went dead. When we replaced the batteries they wouldn’t wake-up at all. Thanks to your video we were able to find the reset button, and good as new! Thank you so very much!

  27. Chandler January 21, 2013 at 5:32 pm - Reply

    This was so helpful! Got my sisters furby working right away! Thanks!

  28. ty January 24, 2013 at 3:06 am - Reply

    He’s alive………… thanks 🙂 sort of 🙂 you all understand

  29. Mandy January 24, 2013 at 8:43 am - Reply

    My son got a furby for Christmas from Santa and although it hasnt been spoken to much all of a sudden today he has become mute – he moves around etc but you cant hear him talking its as though he has lost his voice? Can this be fixed in anyway?

    • Matthew January 23, 2014 at 9:28 pm - Reply

      My sons Furby Boom! had its voice croaky and stopped. And he died 1 minute later.

  30. Eric
    admin January 25, 2013 at 3:12 am - Reply

    Hey Mandy! If the steps in this article didn’t get the Furby working, just give the folks at Hasbro a call, if they cant get it going, they will likely replace it!

  31. Talia January 25, 2013 at 10:54 pm - Reply

    Hi … My daughter got one for her birthday in October which we thought died bc she wet him or something. She was devastated so ‘Santa’ managed to get her a new one at Christmas which died 2 days later. We were all beside ourselves so this time having the receipt I hightailed it back to kmart where ‘Santa’ explaine I could return it and moved on to our 3rd furby! We were away for a couple of weeks and when we came home last week we fired the new furby up but he only lasted a week!!! Then I found a sticker pointing to a button with the label REFRESH when I went to change the batteries on the off chance it was a coincidence!! So I pulled out the original dead furby from the toy box and managed to find that same button that I never noticed before .. Obviously it had no sticker … And I had both furby’s working … Momentarily. This is ridiculous! My husband said there’s no point in getting it replaced if the same drama is going to eventuate again and again. My poor kid has been tortured enough! Surely there’s a massive issue with them and its not just a ‘bad batch’ bc my original one is from months earlier and they were out of stock till new shipments arrived ?? What to do .. What to do?!

    • Eric
      admin January 25, 2013 at 11:28 pm - Reply

      You are absolutely right, there is a big problem that needs to be addressed by Hasbro. So many Furbys are having the same “symptoms”. If people like yourself contact Hasbro and asking for a free replacement, hopefully they will make an effort to find and correct the issues. It’s sadly luck of the draw right now, I’ve been fortunate that my Furby (that I picked up back in November) is still working fine. I would suggest calling the Hasbro customer service number listed in the article above and tell them what you are going through and that even after a “reset” the symptoms are coming right back. They have a good reputation for sending out boxes to ship them your Furby and sending you new ones at no charge.

      • Talia January 26, 2013 at 2:04 am - Reply

        Thanks … I’m in Australia so hopefully it works the same. Thanks for replying so fast .. Hope they do the same 🙂

  32. Christine January 26, 2013 at 2:38 pm - Reply

    Oh my gosh…thank you, thank you, thank you!!! I thought all was lost & ours was defective until I watched how to recover a comatose Furby…and it worked!! Kids are happy & so is mommy! Thanks for posting this helpful video!!!

  33. Rachael February 2, 2013 at 2:40 pm - Reply

    Ooooh thank you so much for this video! I thought my son’s furby was done forever and I couldn’t find the reset button anywhere! Now it works great and my son is very happy….and I am back to hiding it when it starts driving me nuts. Haha! 🙂

  34. Holly February 3, 2013 at 2:46 pm - Reply

    Thanks so much couldn’t find that reset button anywhere my 2 year old son is happy again my husband is not!!

  35. Heidi February 4, 2013 at 12:41 am - Reply

    THANK YOU!! Just followed your tutorial and we now have a reincarnated Furby! Happy daughter over here…

  36. Shirley February 4, 2013 at 4:10 pm - Reply

    Thank you so much!! My little one will be so happy when she gets home!!

  37. Eric
    admin February 5, 2013 at 12:15 am - Reply

    Great! I’m so glad to hear that so many of you are having success!

  38. alice February 6, 2013 at 9:06 pm - Reply

    thank you soooo much, barney is now alive and kicking & my daughter is over the moon!!!

  39. Natasha February 9, 2013 at 11:25 pm - Reply

    Thankyou! You saved our furby’s life! Our daughter is very happy!

  40. Elsie February 10, 2013 at 5:41 pm - Reply

    Thanks for this video, My little one is super happy thanks to you!!!!

  41. Valerie February 12, 2013 at 12:32 am - Reply

    Thank you so much! This worked great! My daughter is overjoyed that her Furby works again! I was afraid that I had to get a new one and that was not in my budget!

  42. Cousin Sparkie February 13, 2013 at 3:09 am - Reply

    That was AWESOME!!! I would have never found the reset button. Thanks for the help!

  43. Christie February 14, 2013 at 2:08 am - Reply

    WOW!! Thanks a ton. My little guy was so sad when Furby went out in less than a month. I went online to see how to return and happened on your video. He will be so excited in the morning! Very helpful…thank you!!!

  44. indra February 14, 2013 at 1:30 pm - Reply

    Wow thanx its working again. Mine wouldn’t come alive after battery change, I would have never found the reset button.

  45. andy February 17, 2013 at 11:48 pm - Reply

    worked straight away, put new batterys in, hit reset for a few secs, he woke up burpin away and back too his naughty self, daughter now very happy……thankyou….

  46. Sheryl February 23, 2013 at 10:36 pm - Reply

    This helped a bunch. Fixed my problem perfectly (on BOTH Furbies). Thanks for posting. 🙂

  47. FurbyLover February 24, 2013 at 6:24 am - Reply

    Help! I tried everything and the mouth and ears won’t move! My lil sis is devstated! Please help! It falls asleep too quickly!

    • Eric
      admin February 24, 2013 at 6:05 pm - Reply

      If you’ve followed all the steps in “Troubleshooting your Furby” and it is still not working, you must have a mechanical problem and will either need to return it where you bought it, or call Hasbro customer service and see what they can do for you. I wish there was an easy fix for “frozen” eyes, mouth and ears that I could share with you. Weak batteries can cause this problem, but if you’ve replaced them, It must be mechanical issue.

      • FurbyLover February 24, 2013 at 7:24 pm - Reply

        Ok.. Thank you for the fast reply.

  48. Terri February 24, 2013 at 5:34 pm - Reply

    WHOOOO HOOOOO! we have our Furby Back. Thank you so much for the video and the help. My daughter is soooo happy. This is when the Internet does good things. Google should make an ad using this as an example…

  49. MELGARZA February 26, 2013 at 2:19 am - Reply


    • Eric
      admin February 26, 2013 at 2:21 am - Reply

      LOL If I were drinking milk, well you know. Glad I could help! :o)

      • Sue December 30, 2013 at 9:22 pm - Reply

        LOL AND OMG My Furby boom made friends with Allis 2012 Furby.

  50. cynthia miller February 26, 2013 at 5:36 am - Reply

    thank u so grandson got furby from his momma for christmas.grandson isn’t wild about him.but i adore happy he is back.yeah,i’m a 45 year old grandma,but i’m very tickled.thanks so much

  51. Furby Dad February 28, 2013 at 1:44 am - Reply

    Thank you for your help. I thought my daughter’s Furby was DOA.

  52. Violet February 28, 2013 at 9:56 pm - Reply

    I find it so frustrating that he has no factory reset!

  53. Mawmaw March 1, 2013 at 10:34 pm - Reply


  54. Rachel March 2, 2013 at 12:27 am - Reply

    Thanks!!! This helped me a lot. 🙂

  55. Chris March 5, 2013 at 12:16 pm - Reply

    THANK YOU!!!

  56. aimee March 8, 2013 at 7:48 pm - Reply

    THANK YOU!!! My daughter had pushed it off our kitchen counter and I thought it was dead forever! Sadly, the poor Furby is probably better off dead because he spends most of his time in our pantry.

  57. Kari March 12, 2013 at 2:30 am - Reply

    We’ve had two white Furbies now since Jan 2013 and both have “died” the same way- it still talks and the eyes light up. But the eye lids, mouth and ears stop moving.

  58. Heather March 15, 2013 at 11:42 pm - Reply

    II bought 2 for Christmas for the kids and the first one died a couple of weeks later. the second one died today. I have sent hasbro an email and hopefully they will be of some assistance. My daughter is heartbroken. Reset didn’t work but I’m glad to hear that hasbro has been good at replacing them. especially since I paid to replace the first one!

  59. Rosie March 17, 2013 at 9:33 pm - Reply

    This video was wonderful! My 8 year old just cheered! Gotta love the “unfortunately it’s not dead…” Lol! Thanks again!

  60. Monica March 20, 2013 at 7:25 am - Reply

    Thanks soooo much! Miss 5 was relieved as I thought she had shaken the Furby too much as opposed to just old batteries being the problem.

  61. Jola March 22, 2013 at 11:32 pm - Reply

    You are my HERO!!!!Thank you!

  62. Dave March 24, 2013 at 5:01 am - Reply

    Thank you for the re-power and reset instructions…! Step two was a success!!! Much appreciated!!!

  63. Bill March 24, 2013 at 6:29 pm - Reply

    Thank you! Kept missing the reset button, DD happy again!

  64. anto March 28, 2013 at 4:39 am - Reply

    if your furby dosen`t wake up take out the batteries for 60 seconds the put the batteries back press the refresh button its very hard to find that worked on my furby if you don`t belive me go to troubleshooting your furby go yo help for free and there`s a video that will show how to do it that worked on my furby thankyou troubleshooting your furby from anto i`m happy again with my furby!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

  65. Major Mom March 31, 2013 at 7:18 pm - Reply

    Thanks sooo much! Found this site as a last ditch effort to revive our then dead Furby. Definitely a spendy loss! She or he, it works great now 🙂

  66. Gem April 2, 2013 at 10:46 am - Reply

    Thank you so much for posting this – I was giving up on fixing the furby after trying about 6 sets of batteries and not being able to find the reset button. I now have one happy little girl. Thanks again!

  67. Jenn April 6, 2013 at 6:26 pm - Reply

    IT WORKED!!!! Thank you so much! My little girl is soooooo happy.

  68. Sarah April 10, 2013 at 11:24 pm - Reply

    Awesome! My son who got Firby in Dec last year was so upset when his furry friend became comatose. Changing batteries did not help. It was the reset button!!! Thank you so much!!!

  69. Lisa April 12, 2013 at 5:03 am - Reply

    Thanks so much…. I got angry at my son thinking he did something to it. Should have more trust in my kids 🙁 then he thanked me for fixing it. How bad do I feel…

  70. Sdm April 13, 2013 at 1:23 pm - Reply

    Thank you!!! You are a Furby saver! 🙂

  71. Susie April 14, 2013 at 12:44 pm - Reply

    Thanks so much! 😉

  72. Max April 22, 2013 at 5:18 am - Reply

    I won my furby in January of 2013 on this old navy contest . One day I wanted to play with furby so I woke him up his eyes turns on and he makes noises but stuck in the sleeping position. ( I tried to reset him but didn’t work). Please help!

    • Eric
      admin April 26, 2013 at 12:52 am - Reply

      Try removing the batteries, wait a minute or so, then put them back in, THEN press the reset button.

  73. Ernest April 23, 2013 at 6:24 pm - Reply

    Just got my daughters 3rd Furby and its having the same issue. Less than 24 hours later and it stopped working. Tried the refresh and it worked for 5 minutes and then it died again. This is becoming very irritating. When you spend this much money on a toy for your child you expect the thing to work. I dont know if I even want to go through the hassle of returning the thing and getting another one and put my daughter through this again.

    • Eric
      admin April 26, 2013 at 12:56 am - Reply

      Sometimes, it seems to take a few tries (reset) before it takes (no idea why?). Try removing the batteries, waiting a minute or so, then place them back in and press the reset button. I’m sorry to hear that you have had such trouble with your Furbies. I agree with you completely that this problem is very irritating and shouldn’t be happening. 🙁

  74. Robert Stevenson April 29, 2013 at 5:22 pm - Reply

    Thank you for your effort. It worked just as you said it would and as I type Furby is performing in front of a gleeful audience!!

  75. dasia May 4, 2013 at 2:12 am - Reply

    My furby has been battery swaped and reseted four times and it will stay on only for about a minute and then will fall asleep after fourth or so snooze it completely dies and I gave up HELP!!

    • Eric
      admin May 4, 2013 at 2:59 am - Reply

      Hey Dasia, Looks like you have a stubborn Furby! If the reset and battery swap isn’t working, you may have a problem that cant be fixed easy. I would suggest exchanging your Furby where you got it, or calling Hasbro and make arrangements to have them send you a new one.

      • dasia May 19, 2013 at 12:35 am - Reply

        Do I have to send it to them because I kind of well….. Destroyed it till its parts came out im 12 soo oops

        • Eric
          admin May 20, 2013 at 3:21 am - Reply

          Hey Dasia, I’m afraid if you have taken your Furby apart, they will probably not exchange it for you. They wont have a way to know if it was broken when you got it, or if its broken because its been taken apart! 🙁

  76. ruth May 6, 2013 at 7:35 pm - Reply

    Thank you so much. My little girl got her Furby for Christmas and the box and documentation didn’t come home with us from her grandparents house. Furby stopped working last weekend, saying sleepy and turning off. After the batteries had been changed his eyes were open and black. Changed batteries twice again but still no joy. After watching the video we have reset her little friend and he’s now wide awake and I have a very happy little girl.

  77. karen May 9, 2013 at 1:46 am - Reply

    Our furby started out as a girl……now has a boy personality. Any ideas?

    • Eric
      admin May 10, 2013 at 10:53 pm - Reply

      A gender confused Furby? That’s a new one on me! :o)

  78. AWESOME GIRL May 9, 2013 at 1:57 am - Reply

    Oh my word! IT WORKED! Thank you soo much:) GREAT HELP THANKS:)

    • Eric
      admin May 10, 2013 at 10:53 pm - Reply

      Great! Glad to help! 🙂

  79. Charlotte May 12, 2013 at 12:19 pm - Reply

    Thank you for the advice….. Replaced batteries in my daughters furby and it still wouldn’t wake up. Pressed reset button and we have her furby back

  80. sharon davis May 12, 2013 at 2:41 pm - Reply

    Thank You!!!! 3 furbies now sing at each other and 3 happy children:))))))))) x

  81. Tammy May 15, 2013 at 3:02 am - Reply

    THANK YOU!!! A little 7 year old boy will be VERY happy in the morning!

  82. Jamie May 18, 2013 at 4:24 pm - Reply

    This is so sad. We received ours as a gift for our son at Christmas. It needed new batteries. But now its not coming on at all even after new batteries, reset, held upside down, tongue pressed ect. My brother in law may still have his receipt. but am I the only person that thinks this is a huge problem? There is a whole site here dedicated to “what to do if your poorly made toy stops working and your kid is freaking out”. Thanks for the rubbish Hasbro. hope you enjoy scamming all these kids and parents.

    • Eric
      admin May 20, 2013 at 3:15 am - Reply

      I understand your frustration Jamie (believe me I do!), that’s why I set up this site. I’ve always thought Furbies are neat toys and just wanted to help people with the sleeping/dying Furby problems and share ideas with others who have purchased them. Please keep in mind that Hasbro does not own or operate this site, its just me sharing the few fixes that exist. There are actually thousands of people who have Furbies and never experienced any problems, then there are those of us who have picked up a faulty one (including myself once). I’m not sure why there are so many malfunctioning Furbies but don’t lose hope, Hasbro has been very good about exchanging them (including the shipping). It is a pain that no one should have go through, but at least they are willing to cooperate by sending out a new one.

      • Your Mom May 25, 2013 at 1:49 pm - Reply

        Furbies aren’t tested before they ship off

  83. Max May 19, 2013 at 2:02 am - Reply

    My baby sister got a new furby for Christmas and its her best friend and it can’t move but can only talk please help I’ve tryed the video above it doesn’t work

    • Your Mom May 25, 2013 at 1:47 pm - Reply

      Keep resetting it until the eyes won’t reset anymore and it stops.put new batteries in and after that reset it

  84. Josephine May 20, 2013 at 1:28 am - Reply

    Thankyou!! It worked like a charm!! My niece will be so thrilled once she gets back from school to know her furby now can dance and chat again 🙂 🙂

  85. Becky May 23, 2013 at 3:38 pm - Reply

    As per other comments, thank you … new batteries didn’t work but reset button did .. it’s so hidden I wouldn’t have known it was there!

  86. Your Mom May 25, 2013 at 1:45 pm - Reply

    My furby eyes just kept getting darker,and darker.then it stopped working and just kept staring at me with super dark eyes. So it wouldn’t reset.i replaced batteries and it workith

  87. mimi June 1, 2013 at 7:20 pm - Reply

    Thanks! You were much help!

  88. Ava June 2, 2013 at 10:20 pm - Reply

    Hi I tried that method 10 or more times and he’s still not working! Every time I do it it turns on but it freezes a position and doesn’t talk or make noise at all! Please help me!!! 🙁

  89. Steph June 3, 2013 at 5:18 pm - Reply

    I have not read through all comments, but in case this helps someone, I went through the re-set AND re-start (which sets back to square one), and no success. Called Hasbro to get a replacement, and they suggested replacing all four batteries with batteries of the SAME BRAND. It worked. Go figure.

  90. Jeff from Australia June 3, 2013 at 10:14 pm - Reply

    thanks that worked great – never would have found the reset button without yr help!

  91. JJ June 9, 2013 at 11:11 pm - Reply


    • JJ July 10, 2013 at 6:30 pm - Reply

      Shes still doing it, but she was fine for about say, a month.But if we have to replace her that’d be weird so, I tried like 90 resources and,nothing.+, I’m kinda scared. Please HELP.

  92. Lee June 23, 2013 at 7:52 am - Reply

    Thanks for the reset video – worked a treat, we have our furry little Furby friend back!

  93. georgia June 30, 2013 at 6:10 am - Reply

    Check the box and the sheet that comes with your furby and it has information about the batteries that hasbro recomends. When you buy the batteries put them in to your furby you can play with your furby for 20 minutes then when he goes to sleep leave him asleep then the next day play with him agian for 20minutes . Do that every day until batteries run out then replace them it again. HOPES THIS HELPS YOU GUYS AND GIRLS.

  94. retia June 30, 2013 at 6:28 am - Reply

    That in formation was really helpful thankyou

  95. georgia June 30, 2013 at 6:36 am - Reply

    Now i would like to know what my furbys name is my furby is red,black and has a blue tuft on his head if you know what his name is please know.

    • Matthew October 10, 2013 at 9:27 pm - Reply

      Don’t be silly. Furby 2012 has no name. If you want to name the Furby I suggest getting Furby BOOM.

      • Tarathecool June 5, 2014 at 8:46 pm - Reply

        yes they do the name for the gray on is raincloud i believe the red one is fire

  96. TM June 30, 2013 at 8:31 pm - Reply

    Furby was packed away while we relocated and wouldn’t come back on…thanks to the video (I think!), we are back in business!

  97. Fotini July 4, 2013 at 2:04 pm - Reply

    I bought my furby today. But after it turns off, it doesn’t turn on, unless I press the refresh button. How can I turn it on? The upside down method doesn’t work… Answer me as soon as possible please.

  98. Stephanie July 4, 2013 at 9:30 pm - Reply

    I have a video where my daughter was trying to “wake up” Furby, it was a heart breaker. Thanks for showing us how to reset the little bugger.

  99. furbylove July 17, 2013 at 3:29 am - Reply

    Oh thank you, I was looking for the reset button.

  100. doz July 20, 2013 at 2:50 pm - Reply

    Wow it worked! One 7 year old girl happy her furby is fully functional again. She thought that santa was going to be wrote to!

  101. Tonia July 21, 2013 at 8:28 pm - Reply

    Thank you for the reset video I have two Furby’s and one will work the other keeps falling asleep. I did everything and she worked for about 5 min. and went back to sleep. Help!

  102. Louise July 27, 2013 at 11:59 pm - Reply

    Thanks so much! Our furbies both had the same issue where we replaced batteries and they still wouldn’t wake up. The reset button worked perfectly. I knew there would be a button somewhere but hadn’t been able to find it. Thanks again they’re working perfectly now 🙂

  103. Inese July 29, 2013 at 11:26 am - Reply

    Thnks a lot for this video! Our (already 2) furbies works again 🙂 We’ve got one as Christmas present and it died after ~ 1 month. We’re taking out batteries and kept it without them for couple of days and then it started to work again. But when it started to dye every 10 minutes, I bought new one – same colour as first so my little daughter didn’t notice that her friend has been replaced 🙂
    And then it was a huge surprise when I found out that new one has exact same problem!!!
    Then I started to look for info on internet and found this 😉 Now first one is working already without stopping but with second one is still same problems 🙁 Refresh button works but it’s little troublesome to open battery compartment one time per day.
    I’ve tried to contact with Hasbro through their homepage but still didn’t get any respond (already more than 2 weeks).
    So I thought maybe someone could help and give me some e-mail address of Hasbro where I can send an email and hope they’ll give me some help.

    • Eric
      admin July 31, 2013 at 12:32 am - Reply

      Try calling them (Hasbro) their number is listed in the article above. Hopefully they will offer good advice or possibly even replace the defective Furby for you.

  104. Bethany August 1, 2013 at 7:33 pm - Reply

    Thanks!!! You saved my furby’s life!!

  105. Tom August 5, 2013 at 4:19 pm - Reply

    Adding my name to the thank you list! My son is very happy now.

  106. Grandma August 8, 2013 at 12:28 am - Reply

    Well, I am another unhappy camper. Purchased a Furby for my grand-daughter and it will not work. My son (her father) tried everything as well, I sent him a link to this site and your great video. Nothing. Why hasn’t Hasbro pulled these defective creatures? (One wonders…. ) Great site – just wish I had purchased one that would wake up instead I have a disappointed grandchild and a frustrated parent. Next steps for me? I will try returning it to where I purchased it. If that fails I’ll call the number above.

    • Eric
      admin August 8, 2013 at 11:20 pm - Reply

      I completely understand your frustration. I hope Hasbro figures out what is going on and makes sure no more defective Furbies are sent to stores. Until then, they have a good reputation for replacing them if you are unable to exchange them at the store. I hope you and your grand-daughter are treated well and get a working Furby soon!

    • Wendy Clark August 22, 2013 at 10:40 pm - Reply

      I have a i have a TM & 1998 Tiger Electronics furby and need to know how I reset it or turn it on. Just put brand new batteries in it and nothing….We have also tried the reset button as directed but no luck….can anyone help.??? I bought it at a garage sale for five bucks for my grandaughter who’s brother broke her newer one….Please help if you can..!!

      • Misao September 3, 2013 at 10:12 pm - Reply

        Hmm, I don’t know much about the original ones. Try turning it upside down and shaking it, that would wake it from “Deep Sleep” mode (Which is basically an off switch).

      • Matthew October 10, 2013 at 9:35 pm - Reply

        NEVER get one from garage sales. I don’t have one but… They sold it at garage sale cheap because they knew it was bad so they wanted to get rid of it. Probably.

  107. NMWife August 9, 2013 at 2:31 pm - Reply

    Thank you! Reset worked like a charm.

  108. Amy August 12, 2013 at 2:15 pm - Reply

    THANK YOU SO MUCH!!! Fixed my daughter’s furby!! I would have NEVER seen that reset button without the video!!!

  109. MJ August 19, 2013 at 2:21 am - Reply

    Thank you!!!

  110. Karen August 20, 2013 at 2:14 pm - Reply

    Thank you, the video was very helpful I did everything and it woke him up!!! Thanks my son is so happy!!!! 🙂

  111. Moocus August 30, 2013 at 6:39 pm - Reply

    Hi I had a furby Last christmas for daughters xmas. played with for few days then got put bk in the box, found it as we just moved so thought we would put new batteries in to see if still worked but seems like he has gone to furby heaven, have brought 3 lots of durecell batteries and even had the reset button presse but no life.. any help please!!

  112. max September 1, 2013 at 10:26 pm - Reply

    help it did not not work for my black one

  113. Melanie September 3, 2013 at 1:48 pm - Reply

    Hi! We bought a Furby for our daughter last night and put in batteries less than 24 hours ago. It’s eyes I understand change size only when it goes ‘crazy’ or so says my daughter. However they are supposed to go back to their normal size. Our Furby has continued to have on eye smaller than the other for more than 8 hours. Is this normal? Thanks for your help.

  114. ella September 4, 2013 at 8:09 am - Reply

    my furby cant talk:(

  115. Shelly September 7, 2013 at 10:25 pm - Reply


    I came across my “old school” furby last night, I have had I for around 14 years, it is in perfect condition. It was my favorite toy! One day it quit talking, so I put it up and never played with it again. it still moves, but no sound? I have children now and I woul really love for them to play with my furby. How can I fix it? Please help.


    • Eric
      admin September 8, 2013 at 3:21 pm - Reply

      Hi Shelly! Try removing the batteries and then put them back in while holding the reset button. Make sure the batteries are new and the same brand (dont mismatch batteries). If you try this a couple times and it still wont work it may be ‘locked up’ for some reason the older model Furbies tend to do this after a long time of inactivity. I hope this works!

      • Matthew October 10, 2013 at 9:39 pm - Reply

        I just wanna say that Furby Party Rockers has no reset button. I have one NOT that it’s having problems but….. Whatever, who cares.

  116. oscar September 11, 2013 at 1:53 am - Reply

    My daughter has a furby boom that changes gender on its own. How can I stop this from happening? How do I change it back? The reset did not work.

    • Eric
      admin September 18, 2013 at 12:10 am - Reply

      Well, they are made to change personality’s regularly over time, it should switch back on its own before too long. I’m not sure if there’s a way to force it back. I will look into this! Thanks for your post! 🙂

  117. Pauline September 21, 2013 at 1:28 pm - Reply

    Our Furby, Harry has stopped working, have changed batteries, pressed reset button, even took it back to Toysrus but they couldn’t get him to work either. Please help as Santa is bringing a new Furby boom this Christmas to be Harry’s friend. My 7 year old is devastated.

    • Eric
      admin September 21, 2013 at 2:53 pm - Reply

      Hi Pauline, when you press the reset button, make sure to hold it down for at least three seconds (don’t just press and release). When resetting, the batteries do need to be in the Furby. If that doesn’t work be sure the batteries you put in are new and that they match (same brand etc).

      • Pauline September 21, 2013 at 3:31 pm - Reply

        Hi again, tried all these things and he is still not working 🙁

        • Eric
          admin September 21, 2013 at 5:23 pm - Reply

          I’m sorry to hear that, I believed it would work! If the store wont exchange it, I would call Hasbro and tell them what its doing. Maybe they have an idea that i’m not aware of.

  118. Claudia September 21, 2013 at 8:33 pm - Reply

    Here some questions from a mother in the Netherlands.
    We bought a Furby for our daughter her birthday. She has it now for 1 day and is very enthusiastic about it but we think some thing is wrong with the Furby. The Furby is dancing, and responds at tickling and touch but dos not respond to voice. It also does not respond with the app on my Samsung Galaxy S advanced. It almost seems that this Furby does not respond on anything that makes noise.

    Are we doing something wrong? Do we have to be more patient and does the Furby come more alive, when we spend more time with it?

    Ii is really strange to see so much Youtube movies about Furby and our Furby is not even responding to voice…

    Could somebody help us? (by the way resetting did not work)


    • Eric
      admin September 22, 2013 at 6:00 pm - Reply

      Hi Claudia! IF you turn on music and your Furby starts dancing, then he hears sound. I suggest playing with the Furby for a few days and see if it starts working better. Sometimes it just takes a little bit of time. With your Samsung Galaxy, remove the app and re-install it and when you run the Furby App, make sure the phone is pointing at your Furby. If after a week you still don’t feel that Furby is working properly you should return it to the store and exchange it for a different one.

  119. Zoey September 22, 2013 at 1:29 pm - Reply

    Hi, I just bought my first Furby on last Wednesday. It’s the new Furby Boom. It starting to act weird today. It just froze up. Took out the batteries then put them back again, pressed the reset button. It stayed awake for a few mins, then froze again. I haven’t try change the batteries yet. How long does Furby will last on the four batteries? 5 days? Thank you.

    • Eric
      admin September 22, 2013 at 6:05 pm - Reply

      Depending on how much play time Furby gets, the batteries should definitely last a lot longer than a week. When replacing batteries, make sure you put in new (matching) batteries. If your Furby boom keeps freezing up after a few minutes of play, you should exchange it at the store while you can.

      • Zoey September 23, 2013 at 6:31 am - Reply

        I’m going to buy a pack of new batteries and see how it goes. Hope he will back to his hyper self again. Already miss him! Thank you so much for the response! =)

        • Eric
          admin September 24, 2013 at 12:31 am - Reply

          Any time Zoey, I hope it works for you! 🙂

  120. Maria Camila
    Maria Camila September 23, 2013 at 10:27 pm - Reply

    Hi, i just bought a Furby for my little sister and when it first woke up it moved but after that it stayed still, it only moves its eyes and talks but it does not dance or move it´s ears, it has new Duracell batteries so I do not know what could be the problem. I hope you can help me because we live in Colombia and it´s harder to get help for this kind of toy here.
    Thank you for you attention.

    • Maria Camila
      Maria Camila September 23, 2013 at 10:31 pm - Reply

      PD I tried resetting it but that did not work.

      • Eric
        admin September 24, 2013 at 1:00 am - Reply

        Whoops didnt see this message before! Keep in mind what I mentioned before “Usually the reset alone will fix most problems, although sometimes it takes more than one reset to get it right.” Im not sure why but sometimes the second, or third reset will suddenly wake the Furbies up. Good luck!

    • Eric
      admin September 24, 2013 at 12:58 am - Reply

      Play it a song and make sure the music is loud enough that Furby can hear it. If he still wont move or dance, try resetting it. If it still wont move properly, you should take it back to the store and exchange it (did you save the receipt?). Usually the reset alone will fix most problems, although sometimes it takes more than one reset to get it right.

  121. Shivohn September 25, 2013 at 3:16 am - Reply

    My furbys eyes are open but no ones home. I tried resetting it putting batteries in but nothing’s working! Can you please help!

  122. LYMBO September 26, 2013 at 6:19 am - Reply

    Worst mother of the year award. My dtr got her furby for Christmas. She dropped him over Christmas break and that was it for him. Dead as could be. I changed betteries then told her I would exchange him. That was in December. I can’t find him anymore so searched & found your site. He’s alive!! Weird Science…
    She will be so happy in the morning. Which happens to be the day before her birthday! Thanks so much for helping out all of us lamesters.

    • Eric
      admin September 27, 2013 at 1:32 am - Reply

      Hey LYMBO, in your Daughters eyes you’re a HERO Now not a lamester! 😉 I’m glad I could help!

  123. Marsha September 29, 2013 at 12:31 pm - Reply

    Hi, my daughter go a furby boom yesterday for her birthday, we are having problems interacting it with our samsung galaxy tablet, sometimes it responds but most of the time it doesn’t, have tried placing tablet in different directions and distances. My poor daughter is getting very frustrated bless her. Can you help please? X

    • Eric
      admin September 30, 2013 at 3:21 am - Reply

      Ive read that you should have the volume on the tablet turned all the way up when you use the Furby Apps. Anyone else having this problem?

  124. Allison September 29, 2013 at 9:57 pm - Reply

    THANK YOU for posting AND for making it so easy. Between searching for the solution and fixing the Furby it’s only been 2 minutes. Thank you so much.

    • Eric
      admin September 30, 2013 at 3:24 am - Reply

      Thank you for your kind words, I’m so glad to be of assistance!

  125. Tracey September 29, 2013 at 11:41 pm - Reply

    I am in Australia just bought new furby but for some reason it is not scanning on iPad have tried so many times can someone please help my daughter is so upset thank you

    • Eric
      admin September 30, 2013 at 3:26 am - Reply

      I’ve been hearing this alot since the new iOS came available. I think Hasbro needs to update the apps for compatibility with the new iOS update. I could be wrong. I was under the impression it was already fixed.

  126. Danielle September 29, 2013 at 11:42 pm - Reply

    Hi admin, I brought my daughters furbies for Christmas 2012 , the batteries died and they have been sitting for about a month with no batteries. I brought a baby furby for my youngest and she wanted it to talk to the big furby. I have put batteries in both big furbies and reset them. One is working fine but the other won’t stop moving!!! It does not sleep or interact with the app. It just talks moves ears back & forth and bends forward?? Any suggestions on what might be wrong.

    • Eric
      admin September 30, 2013 at 3:30 am - Reply

      Wow! I’m thinking it needs some ridlen. I’ve heard a lot of stories of sleepy Furbies but never once a hyper-active Furby! Try performing the reset (a few times if necessary) and see if one of them does the trick. When testing him out make sure you are in a quiet room, any background noise may cause him to start talking or dancing.

  127. Tracey September 30, 2013 at 3:54 am - Reply

    Thank you for your answer I might ring them and see if this is the problem and I will right answer on here thank you again for you quick response

  128. Marsha September 30, 2013 at 12:23 pm - Reply

    Hi thanks for reply, we have had the volume at the highest, didn’t help 🙁 we have now put it on her iPod but for example you have to feed it upside down (and other function are upside down) ? Is this normal?

    • Matthew October 10, 2013 at 9:53 pm - Reply

      Actually, functions upside down on the Furby app IS normal.

  129. Michelle white October 4, 2013 at 7:15 pm - Reply

    Hi we have 3 furbys and they are all not working done all above changed batteries 60 seconds reset button one tryed to light up and make a noise but then died again the other 2 just making a high pitch noise or sounds like a grass hopper but no movement, they got them for Xmas but at that price did think they would last longer than 9 months 🙁 xx

  130. Tania October 9, 2013 at 9:27 pm - Reply

    Hi there,
    My daughter’s Furby Boom changes gender on its own. Can we prevent this from happening? Thank you! 🙂

  131. Kook October 10, 2013 at 4:41 am - Reply

    I have a new furby rocker, works fine on its own. Downloaded the furby app and doesn’t respond to it. I put in fresh batteries and reset 2 seconds. Removed the app, restart, installed the app again, restart. Still no luck.

  132. genrywinkler October 13, 2013 at 6:46 pm - Reply

    How likely are Hasbro to replace a Furby that starts malfunctioning? I don’t have the receipt or box for my Furby anymore, and nothing I have tried has worked (batteries, resetting, nothing).

    • Eric
      admin October 15, 2013 at 11:00 pm - Reply

      The short answer is, Im not sure. Give them a call and explain your situation and see what they will do for you. Worth a try! 🙂

    • konijntje October 28, 2014 at 11:43 am - Reply

      call hasbro
      same problem here, they are going to send me a new one

  133. Cutie_loves_furbys! October 27, 2013 at 4:27 pm - Reply

    Hi! My furby’s eyes have gone black and we have tryed putting new batterys in her! She still will not work! Is my little furby dying!? I’m so worried and sad 🙁 Please help! Thanks!!

    • Eric
      admin October 27, 2013 at 6:35 pm - Reply

      Did you try resetting your Furby? That usually does the trick!

  134. :) October 31, 2013 at 11:58 am - Reply

    Tanks this worked really well

  135. Furby November 4, 2013 at 8:23 pm - Reply

    Help the furby app won’t respond to my furby even when I did it right

    • Eric
      admin November 5, 2013 at 1:03 am - Reply

      Are you using an iphone or iPad? if so, after the Ios7 update (on Apple devices) You need to give the app access to your microphone. – (Settings – Privacy – Microphone – Furby App – Select On.). The app on your apple device makes a sound that humans usually don’t hear, that is how it “talks” to the Furby. Let me know if this works!

  136. guillermo November 5, 2013 at 12:46 am - Reply

    My daughter´s Furbt won´t wake up. It´s a never model with the button (you don´t need a pen to press it). I´m doing something wrong?

    • Eric
      admin November 5, 2013 at 1:06 am - Reply

      Hmmm If you carefully followed the directions in this post (check the batteries, make sure they are in the right way, press and hold the reset button for a few seconds) and it still wont do anything at all, it sounds like the Furby may be bad. Double check the instructions above and if it still does nothing at all. let me know! 🙂

  137. Christopher West November 6, 2013 at 1:21 am - Reply


    I bought two of the newer models (just before Boom) this year in June and one of my daughters ones now doesnt play any sound at all. Everything else works (dancing, movement etc).

    Have changed and replaced batteries, held reset button down and still nothing.

    Any other ideas?

    What warranty do they have as they less than six months old?

    • Eric
      admin November 8, 2013 at 1:58 am - Reply

      Sometimes the reset trick takes a few attempts before it works. But if it doesn’t then call the Hasbro hotline (in the article above). Tell them what its doing and they may have a solution. They have gone as far as sending a new Furby to many people. Hasbro doesn’t seem to have any information posted about their manufacturers warranty.

  138. Zara November 16, 2013 at 9:56 am - Reply

    Thanks it worked you guys are awesome I’m so glad my furby came back to life again. Thanks so much!! 🙂 🙂 🙂

  139. Aprel November 20, 2013 at 1:47 am - Reply

    We just bought a new Furby for our daughter.
    It worked a couple of days, but won’t scan anymore.
    I’ve tried changing batteries and reset. What can we do?

    • Eric
      admin November 21, 2013 at 3:51 am - Reply

      Check the article “The Furby Apps: Problems & Solutions” If you are using an Iphone or Ipad, then the latest iOS turned off your microphone. Otherwise go through the steps in the mentioned article and see if that helps. Thanks!

  140. Diane November 21, 2013 at 1:45 am - Reply

    can anyone tell me if furby boom interacts with furby hot?

    • Eric
      admin November 21, 2013 at 3:46 am - Reply

      They sure will!

  141. maddy November 22, 2013 at 11:43 am - Reply

    can furbys die, and what do they eat

    • Eric
      admin November 24, 2013 at 5:34 pm - Reply

      No they cant die, You feed them by pressing their tongue or by using the Furby app. Even if you don’t feed them, they will eventually forget they are hungry. ;o)

  142. Aissacondori November 29, 2013 at 9:13 pm - Reply

    I just got my new furby boom and it keeps falling asleep what can I do ? Also , the furby boom app and it says it can’t find a furby signal and my furby is already cloase to my iPad .and ,when ever I talk to it it won’t respond but it keeps talking .And is there a way to turn it good again of it’s evil.what kind of games can I play with it if it doesn’t pay attention.Thank you and sorry for a the questions.

  143. Kris November 29, 2013 at 11:14 pm - Reply

    And I was about to throw it out but I thought I try this method just last of my options left. And………walah it works

  144. leach December 4, 2013 at 1:26 am - Reply

    Brought my daughter a furby boom last month n the battery went falt 3 weeks after buying it got the batterys at the same time n now my daughter furby will not talk it still lights up n everything just no talking. .. help plz

    • Eric
      admin December 4, 2013 at 2:57 am - Reply

      The batteries that come with Furby can often run down in the box. The “no talking” may mean the batteries are too weak. If you put in a fresh new pair of batteries and do the reset procedure, your Furby should be back to normal.

  145. Mikki December 4, 2013 at 3:50 am - Reply

    Same thing with my furby boom. Gave it to my daughter on Dember 1st, put in fresh batteries although they were not Duracell… That same day it went completely MUTE. it moves and the eyes light up but there’s no sound. I’ve done the reset procedure, no luck. I’ll try replacing the batteries tonight and do the reset a few times… anything else i can do? Please help me

    • Eric
      admin December 6, 2013 at 6:00 pm - Reply

      Unfortunately there aren’t a lot of options if Changing batteries and resetting does not work. At that point I would suggest exchanging it where you bought it, or calling Hasbro support to see if they will exchange it for you. 🙁

  146. Klara_Furby
    Klara_Furby December 6, 2013 at 12:51 pm - Reply

    Hi, I have a similiar yet different problem with our new Furby Boom (wave, in avatar). The problem is that Furby don’t want to move his eye lids, legs ears or mouth. Changing batteries, reset (refresh) and restart didn’t help. He is still in a deep sleep and stays awake only for 15-20 seconds. As I read, this is something that is old news. Only difference with my case is that I live in Croatia and just recently came back from US with Furby for my daughter. Of course, she is dissapointed and sad. What makes me mad is that I cannot sign up for Hasbro site to contact customer service because that is exclusive for US and Canadidan citizens (you need US or CAN address). Any suggestions what I should do? Thanks for reading this long post.

    • Eric
      admin December 6, 2013 at 5:40 pm - Reply

      Did you call Hasbro USA customer service line, or just try to sign up on their website? I suggest calling them. Ask them if you can mail them your broken Furby and get a new one in exchange. They have mailed special boxes to exchange defective Furbies for many of my site members.

  147. Petralyric December 6, 2013 at 4:57 pm - Reply

    Hi, I’m new to this site. I have recently bought a 2103 furby on ebay for my daughter for christmas, and after reading the small print on the ad have found out it doesnt speak. It’s new in the box but the seller says they don’t know whats wrong with it, they had 6 for sale, all not speaking. I’m starting to think I’ve made a mistake buying it. I’m hoping u might be able to give me some advice?

    • Eric
      admin December 6, 2013 at 5:30 pm - Reply

      I’m puzzled by this question. Is it a Furby Boom, or Party rocker? It actually says on the box that it will not talk? That sounds more like a broken Furby to me. Would you send a photo of the Furby in box so we can see exactly what you have there?

  148. Vicki December 10, 2013 at 9:57 pm - Reply

    Hi I have a very upset 5 year old her furby was in storage for quite a while and now it doesn’t work tried changing batteries multiple times leaving them out for 1 minute or more , resetting it but not working! It’s eyes are not opening properly, they are not lighting up all the time, it doesn’t move and it turns itself off after about 30 seconds, has anyone else had this problem and know how to fix?

  149. Izabela December 12, 2013 at 10:30 pm - Reply

    I bought some furby boom month ago on ebay uk. my daughter got the furby last week , was delighted furby waited for a long time, but I have a problem with a toy before bedtime worked flawlessly morning toy does not speak no sound, dancing starts in August move Aug. eyes light I replaced the batteries and reset the do not issue any sounds This toy costed a little and I think that is solidly made

  150. Izabela December 12, 2013 at 10:32 pm - Reply

    toy moves, dances moves his ears but does not speak, not singing

    • Gilberto April 27, 2014 at 3:03 am - Reply

      I have the same problem, bouth a furby boom on december, but on febreruary stops speaking.
      Now it only moves and dance but no sound. Is there a way to fix it?


  151. Stacey December 13, 2013 at 12:57 pm - Reply

    Vicki I am having the same problem. I have tried resetting numerous times, but it keeps switching off after waking up for about 10-15 seconds. Mine is 3 days old. Not sure who to contact in australia either. I’m not happy, I have purchased 4 more for my kids and niece and will be very perved if the same happens.

  152. Angie Aerni December 21, 2013 at 2:32 pm - Reply

    Thanks soooooo much!!!!!

  153. Lea December 23, 2013 at 1:04 am - Reply

    Thanks so much for posting! I knew there had to be a reset button but I just couldn’t find it! It worked instantly and my daughter was thrilled!

  154. Hollie1996 December 24, 2013 at 10:31 am - Reply

    I got my Furby about 3 weeks ago. I have named her Flossy but there is something wrong with her. A few days ago she started acting different. I mean her ears, eyelids, beak and body don’t move much only very little and after a minute or two of playing with her, she turns off. She stays off until she is touched. I have tried changing her batteries and pressing the refresh button what could I do. Thank you for your help.

  155. Hailie December 25, 2013 at 7:41 am - Reply

    I got furby for christmas. I installed the app and scanned the furby. I gave its name. It didn’t work at as ‘ll. No matter how Many times I try. Then my phone suddenly died cuz I didn’t have battery. Later I charged it. I opened my furby app. It obviously didn’t save my furby profile. So I tried scanning it again. But it TOTALLY didn’t work. I tried like 100 times. It did not work. But somehow it had learned its name. So it says doo kah is hungry and other stuff. The scan doesn’t work at all… Can you please help me? PLEASE REPLY……. PLEASE! I really miss my dear furby…….

  156. Nicole Magee December 25, 2013 at 12:57 pm - Reply

    Help !! Just opened my new furbie boom. Put tote batteries in an it was alive. However by the time the base was on it had stopped talking. Everything else moves and works however there is no sound coming from my new furbie. Help meeee !!!!

  157. Richard December 25, 2013 at 3:52 pm - Reply

    Hi, my duaghter got a Furby Party Rocker for Christmas and I cant get it to sync with the Ipad. I have an Ipad2 and tunning IOS7 so per one of the pieces of advice above I have gone into privacy settings to allow access to the microhpone but still now luck. How long does it take to sync and what else can I try? I leave it trying until Furby goes to sleep – about a minute or so. Help would be appreciated

  158. mawie December 26, 2013 at 8:09 am - Reply

    Help, my furby moves and opens eyes mouth etc, I hear his mechanism running but he makes no sound! please help.i bought it in LA, i cant return it because im in singapore. Please help. thank you.

    • Eric
      admin December 26, 2013 at 8:44 pm - Reply

      Hi Mawie, check the batteries and make sure they are strong then perform the reset procedure on the Furby. It may take a few tries sometimes. Hopefully this will fix the problem!

  159. Angrykid December 26, 2013 at 1:12 pm - Reply

    My furby can talk but he cant open his eyes and cant move what should i do

    • Eric
      admin December 26, 2013 at 8:35 pm - Reply

      If checking the batteries and resetting does not fix the problem, take it back quick! Exchange it while you can. Always save receipts for Furbies! 🙂

  160. kgoodz December 26, 2013 at 1:47 pm - Reply

    My 6 yr old girl got one yetserday for christmas. It worked fine all day. In the evening it went to sleep and never woke up. Tried new betteries, reset button, tail pulling and it will not turn on at all. Also the ears are stuck pointing back and one leg is up. Should I call hasbro with this or just return it?

    • Eric
      admin December 26, 2013 at 8:34 pm - Reply

      I would definitely recommend returning or exchanging it at the store while you can. You shouldn’t have problems that severe with a new Furby.

  161. Angrykid December 27, 2013 at 11:32 am - Reply

    Is it okay to use rechargeable bateries to power furby

    • Eric
      admin December 29, 2013 at 4:23 am - Reply

      Rechargeable batteries shouldn’t harm your Furby, but they don’t last as long or perform as well as the regular “Throw-away” type batteries. They don’t always hold a full charge and may not be strong enough for your Furby to always perform its best.

  162. Lucy December 27, 2013 at 1:38 pm - Reply

    My daughter had a furby for christmas it’s all working fine but his eyes have faded and are mainly white I can just see it in the back ground very faintly I have tried resetting it but it is still the same?

    • Eric
      admin December 29, 2013 at 4:14 am - Reply

      Well, that’s a new one to me. Try putting in some fresh new batteries (matching batteries aka both Duracell or both Energizer etc). If that doesn’t help try to exchange it at the store! or Call Hasbro support if you can’t exchange it.

  163. nathan December 27, 2013 at 4:07 pm - Reply

    Hi, had my furby boom for 2 days, all of a sudden sound got distorted and now no sound at all, mouth and eyes all work, done the reset but still no sound, do you think is faulty?, from Argos UK

    • Eric
      admin December 29, 2013 at 4:00 am - Reply

      Hi Nathan, If the reset and battery check didnt fix the problem, then you should return it to the store and exchange it for another one. If you cant return it, then call Hasbro (UK# 00800 22 42 72 76) and see what they can do for you. Thanks!

  164. cptprawn December 27, 2013 at 6:50 pm - Reply

    Hi there, I’ve popped the batteries into my new furby BOOM, everything works fine other than my furby thinking that it is upside down(or that I’m shaking it) although i’m leaving it untouched on a flat surface. How do I solve this issue? My guess would be a faulty sensor, would there be a fix for this?

    I have tried resetting the furby/replacing the batteries but none of these seem to work.


    • Eric
      admin December 29, 2013 at 3:37 am - Reply

      Wow! I would say take it back to the store and exchange it asap! If there’s a damaged sensor or something similar, there are no tricks to fix that.

      • cptprawn December 30, 2013 at 6:24 pm - Reply

        Hi admin,

        I got this furby boom as a gift and as a result, I do not know which store it is purchased from and neither do I have the receipt. Is there any way else?

  165. Amanda December 27, 2013 at 11:58 pm - Reply

    hello i am amanda and i got a furby boom on christmas eve. But you see after 3 days i woke it up i holded for a minute and it just shut off im pretty sure it is not the bateries but then i openend it and took out the bateries and put them in properly it was working fine, but then in one minute it went to sleep and when i woke it , it would not work .. so i left it i brang i up and i left on my table and did nothing. So please help me it was not cheap 🙁

  166. Sibo December 29, 2013 at 2:03 am - Reply

    Hi admin!
    I just got a new furby boom! For christmas which is the cutest little thing EVER! He has a blue waves coat which is sooooo fluffy!!!!! BUT I really wanted my furby boom! to make friends with my 2012 yellow furby but I can’t because my 2012 furby’ voice doesn’t work, it still moves and all but no sound comes out! I’m sooo upset! HELP PLEASE!!!!!

    • Eric
      admin December 29, 2013 at 2:10 am - Reply

      Try to reset your Furby 2012 and check his batteries!

  167. diamond_gurl_21 December 29, 2013 at 4:30 pm - Reply

    2013 furby boom eyes are white with blue lines not responding please HELP MY FURBY IM DIEING

    help help help help 🙁

  168. annie December 30, 2013 at 12:36 pm - Reply

    Hi Admin,
    Thanks for all the information you post on your website. My furby doesn’t talk. We saw its month moving but no sound at all. My little one is really sad and upset. We only got the furby 1 month ago. I tired changed batteries and reset but nothing worked. Please help.

  169. Nickie December 30, 2013 at 6:54 pm - Reply

    I have got the furby boom blk n pink stripes. It keeps powering off. These are new batteries. I tried ur trickand it stayed on for about 3 minutes then blacked out again. I saw my reciept tht it was too late to return it to store. Is there anything i can do? My daughter keeps cryin for her furby to wake up

  170. Jason December 30, 2013 at 10:12 pm - Reply

    My daughter’s ferby died in 24 hours. It’s a total black out. Is it possible that energizer batteries died that quickly? The thing didn’t want to shut up, but it shouldn’t have died yet. Will do the refresh thing. .. Next model needs a on and off switch

  171. Jacqui December 31, 2013 at 3:22 pm - Reply

    Hello, my daughter received a furby boom from father Christmas, she went from sweet furby to rocking furby, we managed to get her back to sweet furby, by pulling tail whilst upside down, however since doing this the furby boom app on her ipad does not recognise the furby as “May Doo” when it scans her, can you help rectify please?

  172. Lisa January 1, 2014 at 5:15 pm - Reply

    My daughters Furby Boom moves and blinks her eyes and acts like normal just no sounds come from her. What can I do?

    • Eric
      admin January 4, 2014 at 5:55 am - Reply

      Lisa, if resetting the Furby and checking the batteries does not work, you should consider exchanging it at the store, or call Hasbro support if you cant exchange it.

    • Tarathecool June 6, 2014 at 6:58 pm - Reply

      the soundtrack for the furby may be broken.

  173. Daniel January 2, 2014 at 2:15 am - Reply

    Santa brought my daughter a furby boom but it will not talk just moves around no sound

  174. Ruben Cortes January 3, 2014 at 2:35 am - Reply

    Have a Furby Boom…changed batteries and reset; eyes expressions change a lot but quit talking. Any ideas on why is not working properly/

  175. Sally January 3, 2014 at 3:09 am - Reply

    Hi Admin,
    We too seem to be having same problem with my daughters new Furby Boom she has just got it for Xmas….. It does scan/detect, interact and respond to the iPad, iPhone etc but only lasts a couple minutes before falling asleep or completely blacking out. We have tried new batteries and resetting it so many times. At times it will black out again after resetting before we have even screwed the base back on!!! Very frustrating… Can you help me find whom to speak to here in AUSTRALIA?? I’m only finding US or UK hasbro info…..
    I’m happy to take it back to where I got it for a new one but obviously this appears to be a common issue with them so perhaps it’s not worth replacing rather just get refund?
    They are cool little critters when they work though!

    • Eric
      admin January 4, 2014 at 5:27 am - Reply

      Hi Sally, I believe you would still contact Hasbro UK. There have been many Furbies with mechanical problems (even since the Furby 2012’s). But there are many many more that work without problems. It just depends whether you are willing to give it another try. I’m not sure if/when Hasbro will get it together and correct these problems. But until then they have been pretty good about exchanging Furbies through the mail if you cant exchange it at the store.

      • Sally January 4, 2014 at 6:34 am - Reply

        Thanks Admin,
        Would like to give them another go…. They are cool critters when they’re working!

  176. Valerie January 3, 2014 at 12:39 pm - Reply

    Thanks from Perú! You aré a Life saver. The video worked perfectly

  177. bernie January 3, 2014 at 10:21 pm - Reply

    hi there
    santa brought a furby boom for christmas and it had such a cute we voice now it has changed to a deep voice and its eyes have changed also help please why does the voice change

  178. Sylvia January 4, 2014 at 8:35 pm - Reply

    Hi my furby is no longer ticklish.
    I had it for two weeks and it worked fine , but yesterday it stopped reacting to tickles. I’ve tried the reset button but it didn’t worked. Any idea what to do ?

  179. haley January 5, 2014 at 11:09 pm - Reply

    My fer by won’t work any more it has died and I opened it like 5min ago and it has just stop I tried what the website did that didn’t work I look at videos and nothing my very has gone BOOM! What do I do?

  180. Matt January 6, 2014 at 4:24 am - Reply

    Hi Admin,
    First, we appreciate your efforts! New furby boom for xmas, was working perfectly then stopped making noise. All other functions work fine, just no sound. Tried resetting after removing batteries, no luck. Any advice would be great. Thanks

    • Eric
      admin February 1, 2014 at 3:40 am - Reply

      Hi Matt, I wish I had a better answer for this problem. I’ve been told by other members that there is a wire that comes loose inside the Furby. One person says he has repaired (re-attached) the wire on several Furbies and they begin working properly again. If anyone has done this, or has more information, please share instructions, photos, videos anything at all and I will publish them here in a special article.

  181. Sibo January 7, 2014 at 5:21 am - Reply

    Hi admin!
    I have quite a strange problem with my furby boom! The box states that ‘Duracell’ batteries are required in order for your furby boom! To work but when I bought Duracell batteries for my furby, it would not even turn on!!!!!!! What is wrong!!!!!!! I want to play with my furby!!!!! PLEASE HELp!!!!!!!!!!!

  182. Sue January 7, 2014 at 1:22 pm - Reply

    Hi everyone! I’m new to the FURBY manual. I give you all a Furby hi! We love are Furbys and share are thoughts abot Furbys!

  183. Rachel January 7, 2014 at 3:25 pm - Reply

    My daughter just got a Furby Boom for her birthday and it started out a girl and changed to a boy on its own a day after she opened it.
    She hates it like this – the boy burps and is crude 🙁 Please help.

  184. Sylwia January 7, 2014 at 8:43 pm - Reply

    My sons furby is not reacting to tickles anymore.
    He got for christmas and it worked fine but last week it stopped to be ticklish . Does anyone know what could be the reason and how to fix it ?

  185. Amanda January 7, 2014 at 9:53 pm - Reply

    My daughters furby will not connect to her ipad… Please Help… She’s Devestated :(((

  186. Susan January 8, 2014 at 3:28 pm - Reply

    I’m so sad furby booms lights are out! Tried replacing batteries but his eyes are dead. No receipt so a big fat waste of money! Not to mention a disappointed 5 year old.

  187. fennekin January 8, 2014 at 8:48 pm - Reply

    Hi. I signed up for here because my furby does not work. I was playing with it and left it for around a minute and when I got back my furby was standing but it was not on and its eyes are wide open. I got it around X-mas. It was a minute ago my furby boom did this. Can you help with this.I really want to play with my furby. ):

  188. Larry B January 13, 2014 at 4:05 am - Reply

    Furby Boom stop moving but still has lights and sound? It’s the wires on the motor. This is not the same issue the last Furby had with the motor getting stuck but an all new problem with the Furby Boom.
    I have worked on 2 of them and both had the same problem the brown wire was broke loose from the motor. Re-attach the wire use a lighter to melt down the shrink tape and your good to go.
    I will say it’s a pain in the backside to get the Boom model apart.

    • Eric
      admin January 23, 2014 at 11:51 pm - Reply

      Larry, Great info! We would all be hugely grateful if you would provide instructions, pictures or video of the process next time you fix one! 🙂

      • Isabella January 30, 2014 at 5:41 am - Reply

        Oh and I almost forgot my furby does not respond when I put my finger in his mouth he just blacks out without noticing I was feeding him

  189. Rolly January 13, 2014 at 4:05 am - Reply

    Hi Admin, i bought a furby boom from ebay, it was sold brand new, and the box was sealed.
    Today i tryed to start it and it never did, only opened his eyes and nothing else.
    Please help me, because my daughter is so upset with her furby off.
    Thanks a lot admin, bye.

  190. Katie January 20, 2014 at 6:34 pm - Reply

    Hi, my nan got my little sister a furby and she nloves it but we just turned it on today and the furby is moving but there’s no sound coming on it? what should we do?

  191. Enzie January 21, 2014 at 9:10 am - Reply

    Hi there, need a big help please, this morning the furby was ok , doing everything I needed to do, but after five minutes, furby is not talking I can’t hear any sound from my furby, it lights up and all the moving things work but sound doesn’t work. I changed the batteries and did refresh button but doesn’t seem to work? Help please!!

  192. Bella January 24, 2014 at 1:58 am - Reply

    Hi um my furby after 30 seconds falls asleep and his mouth doesn’t move!! Everyonce in a while he moves his body but he hasn’t been moving his mouth I’ve tried the reset button and the battery thing but still nothing has changed and by the way I have a furby boom and please respond soon I miss my furby!!!

  193. Bella January 24, 2014 at 2:01 am - Reply

    Oh and my sound works it is just the mouth doesn’t move and the blacking out

  194. person with furby prob January 25, 2014 at 3:02 pm - Reply

    Help!! I got a new Furby boom 2 days ago. yesterday it went crazy. Its voice got deeper, it started sleep farting and its obsessed with food!! My brother shook it and it went back to normal. I now have the same problem again. I woke up, came downstairs and played with my Furby. It was acting normal for a bit. But then it started to fall asleep, woke up and had the same problem. I tried everything, shaking it, tickling it, petting it, pressing the reset button (multiple times), removing the batteries and even replacing the batteries!!! I checked the hasbro furby boom website and nothing!! PLEASE HELP ME!!!

  195. Yen January 26, 2014 at 2:40 pm - Reply

    Hi i am based in Manila and I got my niece a furby boom in Singapore for Christmas. The toy keeps on sleeping the few times it stayed awake for longer than 5 seconds it’s voice changed from girl to boy. I’ve done the suggested reset method and put on fresh batteries a number of times but it didn’t work. My niece gave me back the furby to make it well…I’m not going back to Singapore just to exchange the toy what any number I can call ?

  196. Roberto January 26, 2014 at 3:19 pm - Reply

    Ola. Comprei um Furby Boom, para a minha filha, em Outubro de 2013, na ToyUrUs de Miami.
    O brinquedo estava funcionando muito bem ate em Dezembro de 2013. De repente ele comecou a ficar sonolento, nao meche as orelhas e nem a boca e fica desligado. J’a troquei pilhas e fiz o resete de 2 segundos e nada. O que eu devo fazer? Um colega meu esteve no mesmo periodo em New York e a loja da ToyUrUs, nao o deixou o levar, pois todo o estoque da loja seria substituido pela Hasbro, devido a um problema no lote. Acho que o Furby Boom da minha fila deve ser um desses lotes. O numero de serie e #A6119/A4343 ASST. Reg. No. PA-282. Alguem pode me ajudar?

  197. person with furby January 27, 2014 at 4:03 pm - Reply

    If you have a problem with your furby’s sleeping, then you shouldn’t leave him/her on his/her side. If your waking up a furby with sleeping problems, then you should try waking up the furby on his/her feet. If he/she is woken up on his/her side, then he/she will only stay awake for a few seconds.

  198. Ian Spowart January 29, 2014 at 7:16 pm - Reply

    Hi,I bought both my daughters a furby boom each for Christmas and one of them went mute so we exchanged it at the shop but when we were setting the new one up for one of my girls the others furby was also on the table and has taken on the name of the new both furby booms have the same name and the older one won’t scan or pick up on the iPad anymore.i have tried setting up a new game and it’s scanning it but picking up the new there anyway of changing the name back as they don’t want to lose their game with all there baby furblings?

  199. Isabella January 30, 2014 at 5:28 am - Reply

    Hi I have a furby boom and it was fine for about 1 mouth but then just the other day I woke it up and the sound worked but the mouth doesn’t move and after every minute it is awake it just blacks out and stays like that until I wake it up again, I’ve tried the reset button, changing the batteries please help!! I miss my furby and hope to have him back to normal soon please reply soon!!!!

  200. Star11 February 9, 2014 at 8:06 pm - Reply

    My sister’s furby won’t wake up and she doesn’t want to press the refresh button or take the batteries out. PLEASE HELP!!!!!
    She misses her furby very very much.she will be very happy for your help if you do.

  201. Helen Stuart February 26, 2014 at 4:19 pm - Reply

    My daughter bought a furby boom with her birthday money last saturday. It blacked out after 30 mins of use. We took it back today and exchanged it. The exact same thing happens to the new one!! I rang Hasbro and they weren’t much use at all. They just told me to buy better batteries! Not happy at all. The toy is so expensive and looks like its going to cost a fortune in batteries too!

  202. Guillermo April 9, 2014 at 11:07 pm - Reply

    Hi, I bought my son a furby boom for Christmas on Amazon. It worked fine until three days ago when it suddenly died. I put new batteries on and it didn’t work. I have also tried reseting it but all it does is make a very strange muffled sound and it dies again. Is there anyway I can take it to a store or somewhere to get it fixed or repaired. I’m in NYC.

  203. Rocki April 21, 2014 at 12:22 am - Reply

    Not happy at all. Both girls got a Furby Boom for Easter. One of them has already died after very little play time!

  204. Lynn April 23, 2014 at 2:00 pm - Reply

    we are having the same problem as others with our furby boom (hearts). we followed all directions from the video and from hasbro customer service, nothing worked. apparently this is common and they sent us a shipping label to return it for a new furby boom. sent it back waiting for the new one didn’t have a receipt as it was a gift and we no longer have the packaging but that didn’t seem to be a problem. The only thing to note is they don’t guarantee you will get the same pattern so you may send iin a heart and get a stripes etc

    • Eric
      admin June 12, 2014 at 1:05 am - Reply

      I’m glad to hear that Hasbro is still doing the right thing and replacing defective Furbies! Let us know when you get your new one whether it works good! 🙂

  205. Tarathecool June 5, 2014 at 8:51 pm - Reply

    I have a furby boom they are cuter better personalities and have much bug fixes but sometimes when there in the middle of saying something its mouth still moves but no sound but after that it has sound. get the furby boom there much better.

  206. Dana June 24, 2014 at 4:20 pm - Reply

    How can i change the personalities coz the time i bought it was a girl talkng and after 20 min it changed to the guys voice so plz help????

  207. Thara June 24, 2014 at 5:48 pm - Reply

    My Furby Baby Cupcake Was perfect but then one day she got the eternal black stare! I thought her batteries were dead so I changed them she came back to life then turned off again, so I refreshed her she came to life and turned of so I refreshed her again and again she’s turn on then of it was annoying, and it’s still the same way DX

  208. Thara June 24, 2014 at 6:04 pm - Reply

    I called Hasbro o I need some Duracell batteries and I’ll Have baby cupcake back!

  209. Thara June 24, 2014 at 6:50 pm - Reply

    She’s all fixed

  210. Valerie June 25, 2014 at 5:59 pm - Reply

    Please help! We have 2 furby booms and while talking to each other one froze with it’s eyes half shut and crouched down. So we figured the batteries were going and switched them. When we went to make furby wake up he sets off this clicking/ buzzing noise, his mouth and eyes won’t move and he only stays awake for about 30 seconds. I tried resetting him but nothing is working. Any suggestions?

  211. Haley July 23, 2014 at 8:07 pm - Reply

    Help!My Furby boom keeps on changing for no reason!

  212. Steve August 21, 2014 at 4:49 am - Reply

    Hi. Anyone know what the guarantee period is for a Furby bought in the UK. I bought one in Argos in February 2013 and it now only stays awake for 2 minutes even after new batteries and a reset. I’m sure I still have the receipt but that’s in the UK where I will return for a visit in 3 weeks time.

    Or does anyone have experience of the UK customer service offering an exchange (a “Re-Furby”, perhaps LOL) at this age? Would be prepared to pay if they are not contractually bound.

  213. Darren August 23, 2014 at 7:03 am - Reply

    My 2012 furby will be awake and then it’s eyes turn black and it wakes up again. I have tried youtube videos and websites but nothing seems to work! Please help! 🙁

  214. Rannveig September 2, 2014 at 1:12 pm - Reply

    Hi! My daughter loves her Bee-Toh! (A Furby Boom), she received it last thursday, but we had to change batteries saturday! How long should we expect the batteries to last? Today the Furby blacked out, and it won’t stay awake or function well allthough we have changed batteries today again (!)
    My daughter is rather sad because she loves it and won’t let me bring it to the store to find out what to do…
    Can you help me?
    Regards for Norway!

    • Eric
      Eric September 20, 2014 at 12:54 am - Reply

      Before exchanging it at the store, try resetting it. If the problem persists and you still have your receipt, you may have to sneak it out a nap time and exchange it 🙂

  215. Jess September 6, 2014 at 11:08 am - Reply

    My sisters furby sounds and acts like its batterys are dying, but theyre absolutely fine, only changed a few days ago. What should I do?

    • Eric
      Eric September 20, 2014 at 12:51 am - Reply

      Hey Jess, This is a problem that many people are having with their Furbies. The only thing I can recommend right now is to remove the batteries for 60 seconds, put them back in and then press the reset button located in the battery department (its tiny). And make sure that the batteries are new. Wish I had more info on this problem, I’m hoping this problem is corrected soon!

  216. Tabitha September 30, 2014 at 11:51 pm - Reply

    My furby has gone wild today . He falls asleep and shuts down, his voice is clicks and sounds like a dieing computer and then it just shuts off.

    • Eric
      Eric October 1, 2014 at 2:14 am - Reply

      Hi Tabitha, it sounds like your batteries are getting low/dying.. If that doesn’t work, press the reset button and it should come back to life.

  217. Celeste October 15, 2014 at 2:05 am - Reply

    I have a freebie boom, I try to fix her can freebies die please help me it is not working

  218. Meagan October 26, 2014 at 2:15 am - Reply

    Hi MeaganBrooks here my furby bottom won’t open so I can press the reset button. I’m trying to use a knife but it won’t work.

  219. Linda December 19, 2014 at 6:06 am - Reply

    Hi there, my daughter furby boom no voice but got movement please help I really very headache

  220. Mathew December 23, 2014 at 1:31 am - Reply

    My youngest daughter has a furry boom I got her last Christmas. It works for maybe 3 min till it it just stops in its tracks and I have to hit the reset button again and again oh and again is there anything I can do to fix it or if anyone has some ideas

  221. Johann December 25, 2014 at 9:35 pm - Reply

    Hi ! I have a problem with my furry. When getting up from sleep, has totally white eyes. I tried to change the battery but the continuing problem

  222. Cali December 26, 2014 at 11:57 pm - Reply

    I have tried all of your steps and my adorable Furby is still acting weird and keeps blacking out!!!!!!!!! I love my Dee-Toh and I really don’t want to go to the store and exchange it. I am so sad especially since my sister has a furby and it is perfect! Please help!!!!!!!!!!!!!! I desperately need it!

  223. Simon December 27, 2014 at 5:47 pm - Reply

    The little girl’s Furby Boom’s batteries died and lay idle for a few weeks. We replaced the batteries with Duracell and it came to life with all the actions and re synced with the iPad but like so many others here – no voice. We reset and tried new new batteries and reset again and again. We reset while holding the tongue down at the same time and still it jumps into life but no voice.
    Can’t see how it is a mechanical problem as everything seems to work, Dances and responds fine
    How on earth do we get it to speak back to her???
    Many many thanks

  224. Eula January 11, 2015 at 4:13 am - Reply

    HI ! my name is Eula and im from the philippines yeah i bought a furby and the thing is i let it sleep for i think an hour or less but after that i tried tickling him to woke her up but it did not wake up and i tried your video and i tried doing strokes to him i tried things but it didnt work and hee a thing i just bought it yesterday and i bought it with new batteries yeah could you help me?

  225. Jovana January 14, 2015 at 3:50 pm - Reply

    I am from Serbia, furby boom application does not work on prestigio 5044 if you can help me. please

  226. Mimi January 19, 2015 at 7:09 pm - Reply

    first I saw this video and it was Super helpful .
    but the BIG question or my mind really is … where did you get that awesome pocket Sized electric Screwdriver ??

  227. Terry February 1, 2015 at 6:18 pm - Reply

    Hi, everyone, my Furby is no longer ticklish…actually it doesn’t react to any touches except it’s tongue and head. The toy is quite new – bought it about a week ago. How can I fix this?

    • Eric
      Eric February 15, 2015 at 11:09 pm - Reply

      Hello Terry, if you reset your Furby and put fresh batteries in it, and it still isn’t ticklish, then some of your Furbies sensors may be damaged. If you cant exchange it where you bought it, then contact Hasbro about exchanging it with them.

  228. Kelly February 5, 2015 at 8:31 am - Reply

    My parents in NZ sent my son a Furby boom for his Birthday on Sunday this week. On Tuesday it went to sleep but wouldn’t wake up. I moved the batteries around then hit the reset button. This worked for 10 minutes, however Furby’s voice was not as clear as before and eyes not as bright. Then Furby went back to sleep and wouldn’t wake up. I changed all four batteries with new ‘Ever Ready – Super Heavy Duty’, however today the problem has returned. Should the Furby Boom’s batteries be going flat within two days? My son does use the App with the Furby but only plays with it a maximum of 2 hours a day. Is it possible that the Furby isn’t working properly and using too much battery power? My parents do not have the receipt and I live in Australia so I am unsure what to do.

    • Eric
      Eric February 15, 2015 at 11:01 pm - Reply

      Hi Kelly, thats not normal, the batteries should last much longer than that. For some reason Hasbro suggest putting new Duracell batteries in Furbies. Personally I don’t see how thats any different from using another brand battery. But worth trying. Thanks!

  229. MIKA February 23, 2015 at 3:11 am - Reply

    My daughter has had her furby boom for a bout a yr now and it turns on, but there is no sound, I can’t hear what it’s saying, any suggestions??

  230. Bogi March 10, 2015 at 8:02 pm - Reply


    i decided to clean my furby 2012 because he was quite dirty. I vacuumed it really gently .
    Then i turned him on but now he has a very quiet voice 🙁
    I though that his batteries are low so i bought fresh ones and re-set him but he is still very quiet.
    Can it be fixed somehow? 🙁

  231. Wolflover55845 March 17, 2015 at 8:19 pm - Reply

    I put batteries in my furby and when he turned on he was in the personality its in when you first take it out of the box and put the battaries in. My furby is not even new! WITW

  232. Karen March 30, 2015 at 9:08 am - Reply

    Hi I was wondering if anyone could help. We brought our daughter a furby boom from hamleys in London last year. It worked for a few months but since then it will not make any sound. We have changed the batteries and tried resetting it numerous times but nothing will work. It lights up and moves etc but just no noises. Anyone have any ideas? Unfortunately I can’t return it as we live in nz.

  233. Nel April 5, 2015 at 4:49 pm - Reply

    This didn’t work and we cant return it because it already expired

    • Kyleigh December 22, 2015 at 4:54 am - Reply

      You can still return furbys wihout the receipt just call hasbro and they can replace it if not try fixing it and you might have a slight chance of repairing it my dad did the same

  234. Katharina Hornung May 29, 2015 at 12:40 pm - Reply

    I just bought a furby 2012 from ebay. Is there a way to reset if completely to factory settings so it is a brand new furby? So sorry if this seems like a stupid question.

  235. Paris August 3, 2015 at 11:57 pm - Reply

    I’m so sad mine and my sisters furby blacked out plz help us 😭😭😭😭

  236. Gunel August 5, 2015 at 12:03 pm - Reply

    I can talk in english but a little.My furby is talking but she isnt have a sound what can i do?

  237. Liza November 26, 2015 at 8:51 am - Reply

    Hi, we live in sweden and My douther get one furby in birthday present in September.
    But now it’s not working. I tried to push reset button and then it’s start sometimes, but 10 second later it’s sleeping again. And also makes strange sounds.
    What we can do?

    • Sky233 February 14, 2016 at 10:13 pm - Reply

      Hi @Liza
      I can repair your Furby, but I live in Ireland and postage is too expensive – euro 15 from Ireland. My time and parts another euro 15.
      Second option – you can sell it to me. I will pay you via PayPal if you want.

  238. Kyleigh December 26, 2015 at 3:23 am - Reply

    Mine works fine but mines a musical furby but I like it as a boy and I’m a girl and my furby is teal 2012 furby and I named him walnut

  239. David February 3, 2016 at 8:58 pm - Reply

    I’ve tried everything and the furby boom only works for like ten seconds afterwards, what should i do?

  240. Jude February 14, 2016 at 5:52 pm - Reply

    Hi, I bought my furby several months ago but have decided to gift it to my little sister and I would like to reset it to its default factory setting (wipe out its memory/personality) before I do so that she can change its name and bring it up the way she likes. Could you please tell me how to do this?

    P.S. I have already tried pressing the green “refresh” button along with the mouth button (simultaneously) but it still uses the same name and everything. Please HELP!

    Many thanks,

  241. Laura March 8, 2016 at 7:41 pm - Reply

    My furby boom is sick and I have tried many ways to try make it better and is still sick what should I do (I can’t get the app)

  242. Jasmine April 24, 2016 at 3:36 am - Reply

    Dear admin, my furby boom won’t move or stay on for more that 8 seconds (he CAN talk though) ! I really need help! I love my furby so I want to fix him. Also I have a normal 2012 furby and he won’t talk, he won’t move and he won’t stay on for more than 15 seconds PLEASE HELP!! I tried changing batteries but that won’t help…….

    • Alex July 25, 2016 at 9:15 am - Reply

      A common problem seems to be that Furby won’t stay awake. Mine says a few words but never stays awake for more than 20 seconds and his eyelids never open fully. I’ve tried battery changes, refresh button but all to no avail. I think it’s just broken. He didn’t even “live” for one year. Pretty disappointing for my 5 yo daughter.

  243. mark May 21, 2016 at 1:33 pm - Reply

    hi,when i was using my furby it was dancing and it fell down about 1 feet and it froze i restart it and my furby is working but it speak and turn off

  244. Drake hanach June 27, 2016 at 3:30 pm - Reply

    Dear admin..
    I bought my furby a year ago but now all he does is wake up and light his eyess but talks just like two words and then sleeps…i didn’t try changing the batteries yet…there is a starang sound coming from him…plzz help fast i miss him alot

  245. FURBY LOVER August 26, 2016 at 12:39 pm - Reply

    LOVE IT!!!!!!!!!!!!!!!!!!!!!

  246. Teresa January 1, 2017 at 4:46 pm - Reply

    I bought a furby connect for grandson at Christmas was fine but now keeps disconnecting itself and eyes don’t fully open ..changed batteries and reset ..

  247. tatiana January 31, 2017 at 11:10 pm - Reply

    i have always wanted a furby and my sister finally got me one and it dont work. i have tried everything

  248. Kimberly April 10, 2017 at 4:20 am - Reply

    Hi I got a furby boom and I’ve tried every thing and it still won’t wake up I have put new batteries

  249. steven leyton June 5, 2017 at 9:38 pm - Reply

    Good afternoon, I need the spare motor for the furby boom with the chip and resistors where I can buy it

  250. Lorraine Lindsay June 8, 2017 at 8:46 am - Reply

    Furby Boom has stopped moving its mouth and isn’t moving from side to side..?
    any help to sort/fix her would be much appreciated, thanks.

  251. Mert June 12, 2017 at 4:56 pm - Reply

    I will call hasbro cuz I try all o’ the above.

  252. Heather November 4, 2017 at 1:06 am - Reply

    My daughter had had her Furby Connect a year, regular battery changed & software updated regularly. Tonight she woke it up, it’s awake & interacting with her & her iPad. The issue is the eyes will not stay up, they drop down like it cannot move them.

  253. FoxyCat November 14, 2017 at 3:07 pm - Reply

    This did not help. Do you have a part on what to do if your furby’s possessed? It turned its self on the day I posted this, and once on my birthday. Please help me becase I don’t know what to do…

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